Responsible Gambling

Our Commitment

We take responsible gambling seriously — not because we have to, but because we genuinely care about our members. Our Responsible Gambling team monitors wagering patterns for indicators of distress and proactively contacts members who may need support. All BuffaloBet staff receive regular training in recognising, responding to and escalating problem gambling concerns. We partner with leading organisations in the gambling harm prevention field to ensure our approach reflects current evidence and best practice.

For South Australian customers, we additionally comply with the South Australian Responsible Gambling Code of Practice, administered by Consumer and Business Services SA. SA residents can access additional support through the SA Gambling Helpline on 1800 060 757.

Tools Available to You

All of the following tools are available immediately through My Account → Responsible Gambling, at no cost:

• Deposit Limits: Set a maximum deposit amount per day, week or month. Reductions take effect immediately. Increases require a 7-day cooling-off period and re-confirmation.
• Loss Limits: Cap the total amount you can lose within a set period. Useful for keeping entertainment spending within your personal budget.
• Wager Limits: Restrict the maximum single-bet stake allowed on your account.
• Session Time Limits: Set a maximum session length — you'll be automatically logged out when the limit is reached.
• Reality Checks: Receive periodic on-screen pop-ups showing how long you've been logged in and your net position (total won minus total wagered) for the session.
• Cooling-Off Period: Temporarily suspend access to your account for 1, 7, 30 or 90 days. During a cooling-off period you cannot log in, deposit or place bets.
• Self-Exclusion from BuffaloBet: Permanently exclude yourself from our platform. We will close your account, return your remaining real-money balance, and add you to our internal exclusion register. Re-registration is not permitted.
• BetStop — National Self-Exclusion Register: Exclude yourself from all Australian-licensed online and telephone wagering services. Free, instant and effective across the entire industry. Visit betstop.gov.au.

Recognising the Warning Signs

Gambling can become a problem gradually — often without the person realising until significant harm has occurred. The following signs may indicate that gambling is no longer recreational:

• Spending more time or money on gambling than you planned or can afford
• Chasing losses — placing larger bets or continuing to bet in an attempt to recover lost money
• Thinking about gambling frequently, including when at work, with family or friends
• Borrowing money, selling possessions or skipping bills to fund gambling
• Feeling anxious, irritable or restless when you're not gambling or when trying to cut back
• Hiding or downplaying the extent of your gambling from family, friends or a partner
• Using gambling as a way to escape stress, anxiety, depression or other negative emotions
• Experiencing problems at work, school or in relationships as a result of gambling
• Having made unsuccessful attempts to cut back or stop gambling

Recognising one or more of these signs does not mean you have a severe problem — but it is a signal to pause, reflect, and perhaps reach out for confidential, non-judgmental support. Asking for help is a sign of strength, not weakness.

Support for Family & Friends

Problem gambling affects not only the person who bets, but also their family, friends and colleagues. If someone close to you is gambling in a way that worries you, support is available. Gambling Help Online provides a dedicated support service for people affected by someone else's gambling, including practical strategies and referrals to local counselling services. You do not need to be a gambler yourself to access this service.

In some circumstances, you may be able to request that a family member be excluded from gambling services. Contact BetStop at betstop.gov.au for further guidance.

Financial Counselling

If gambling has impacted your finances, free and confidential financial counselling is available through the National Debt Helpline on 1800 007 007. Financial counsellors can help you understand your options, negotiate with creditors and develop a plan to regain financial stability. This service is entirely free to access.

Preventing Underage Gambling

Gambling by persons under 18 is illegal in all Australian states and territories. BuffaloBet verifies the age and identity of every customer before allowing them to deposit or wager. If you share a device with a minor, we strongly recommend logging out after every session, using your device's parental control features, and never sharing your account credentials with anyone.

If you believe a minor has accessed your account or has registered their own account on our platform, contact us immediately at [email protected]. We take all such reports seriously and investigate them promptly.

Get Help Now

Gambling Help Hotline: 1800 858 858 — free, confidential, 24 hours a day, 7 days a week. Interpreters available.

Gambling Help Online: gamblinghelponline.org.au — live chat and phone counselling, free and available 24/7.

SA Gambling Helpline: 1800 060 757 — for South Australian residents.

Lifeline: 13 11 14 — crisis support and suicide prevention, available 24/7.

Beyond Blue: 1300 22 4636 — mental health support, 24/7.

Gamblers Anonymous: gaa.org.au — peer support groups across Australia, free to attend.

National Debt Helpline: 1800 007 007 — free financial counselling for gambling-related financial difficulty.

Our Responsible Gambling Contact

Our dedicated Responsible Gambling team can be reached at [email protected]. All communications are treated in the strictest confidence and will not affect your account status in any way. We aim to respond to all RG enquiries within 1 business day.